Whitepapers

Whitepaper

Reducing Complexity In Communications Applications

Irreducible complexity is unavoidable in every software application. This whitepaper highlights 4 areas of complexity specific to communications applications and guides you through best practices to reduce and/or offload this complexity so you can save money and boost CX.

Whitepaper

Applying SRE To Communications Applications

The term Site Reliability Engineering (SRE) was coined in the early aughts by Google. It is a set of practices and principles '...engineering teams can use to ensure that services stay reliable for users.' This whitepaper explains why SRE is essential to creating a good customer experience and 3 specific SRE principles to understand and follow to improve communications reliability.