Pole Climbing Training | 1922
Why "Healthy" Systems Suddenly Fail
In a modern Unified Communications (UC) or Contact Center (CC) environment, your success depends on a complex ecosystem of carriers, cloud providers, and software vendors. The problem? A system that works perfectly under normal traffic can still have hidden vulnerabilities in the PBX, IVR, or third-party APIs. As AI introduces new, complex points of failure, these issues often lie dormant until a surge in traffic triggers a catastrophic, system-wide failure.
The Financial Impact of a Single Outage
$5,600+
Average cost of IT downtime per minute, according to Gartner
$1M+
Reported hourly downtime cost for many large enterprises
50%+
of customers are likely to switch brands after a single negative experience
Meet the CX Assurance Suite
True customer experience assurance requires continuous day-to-day monitoring to catch unexpected issues, and at-scale performance testing to prepare for the moments that matter most.
HeartBeat
Continuous CX Monitoring
HeartBeat acts as your Virtual Customer™, running 24/7 tests against your live production environment to validate the entire customer journey and alert you to failures the moment they happen.
Learn More About HeartBeatStressTest
At-Scale Performance Testing
StressTest prepares your platform for high-stakes events like migrations, new deployments, or peak traffic by simulating thousands of concurrent interactions to find your breaking points.
Learn More About StressTestBuilt for the Teams on the Front Line
Contact Center Managers
Protect your KPIs. Proactively find and fix the technical issues that cause high abandonment rates, low CSAT scores, and agent frustration.
Contact Center Architects
Validate complex call flows, third-party integrations, and new technology deployments to guarantee a flawless rollout.
Network Administrators
Stop guessing at network capacity. Use real-world traffic simulation to validate SIP trunk and SBC capacity.
IT & DevOps Engineers
Move from reactive troubleshooting to proactive monitoring. Get immediate, detailed alerts that help you pinpoint and resolve infrastructure issues before they escalate.
CX & Product Leaders
Gain confidence that the customer journey you designed is being delivered flawlessly, 24/7. Use objective metrics to validate every step of the interaction.
Compliance & Security Officers
Automate the validation of required compliance disclosures in your IVR and proactively monitor for service outages that can indicate telephony fraud.
Platforms We Test
We monitor many of the world's largest communications deployments, around the clock.
and more...