Pole Climbing Training | 1922
Active voice and web monitoring
Consistently deliver an optimal customer experience.
Deploy new technology with confidence
Handle peak traffic with ease
Reduce downtime
Maximize customer satisfaction
Proactively manage UC and CC performance
Why CX Testing Matters?
300+
customer-impacting issues discovered each day
50%+
of customers are likely to switch brands after a single negative experience
95%
of load tests identify serious customer-impacting issues
Platforms We Test
We monitor many of the world's largest communications deployments, around the clock.
and more...
Features
Comprehensive customer experience validation for complex, multi-vendor Unified Communications and Contact Center environments.
HeartBeat™
Telecom validation and alerting
HeartBeat™ is a cloud-based Customer Experience (CX) validation service that accesses and interacts with your Unified Communications (UC) and Contact Center (CC) solutions 24 x 7 x 365. HeartBeat’s automated calling process replicates actual customer interactions via real telephony calls, and lets you know what your customers are experiencing real-time.
WebBeat
Online Experience Testing
WebBeat delivers outside-in Customer Experience (CX) validation testing, providing you confidence that your online communications platforms are performing. WebBeat helps ensure you meet your service level requirements, and gives you documented results so you can review and control testing activity.
StressTest™
Telecom load testing
StressTest™ provides deep insights into your environment while your system is under load and goes beyond component-level testing to reveal the Customer Experience (CX) delivered under real-world conditions, with minimal technology investment.
Use Cases
Omnichannel Customer Experience Testing
Enterprise Unified Communications
Service Providers
Contact Centers
Meeting Rooms
Communication Matters
Learn about our award-winning customer support.
The 2024 Visionary Spotlight Awards for Best Customer Service recognizes our commitment to excellent customer experience by creating harmony between our people, our technology and our customers.
Learn More