Telephone Cable Stranding Machine | 1922
We are thrilled to announce that Voxology has been honored with the Channel Vision Visionary…
June 7, 2024
#news
“Batch” in telecommunications refers to the process of delivering large volumes of SMS or phone…
February 16, 2024
#product
To be a Campaign Service Provider (CSP) or not to be... The quick answer: if you’re providing SMS or…
July 21, 2023
How CX Testing Transformed an IT Engineer's Life Imagine this: It’s late on a Friday evening, and Mark, an experienced IT engineer, is staring at his monitor, heart sinking with every passing minute. His team has just deployed a new IVR (Interactive Voice Response) feature designed to simplify customer payments. What…
January 1, 2025
Customer experience (CX) is the backbone of any successful business, and your Contact Center or IVR is often a customer’s first point of entry. The importance that your customer communication systems work as expected cannot be overstated. Despite that, many companies wait until after a major (and sometimes very costly…
December 31, 2024
Voxology Acquires IR's Testing Solutions to Enhance Customer Experience Testing DENVER, CO, Dec. 9, 2024 – Voxology , a Communications Platform as a Service (CPaaS), today announced it has acquired testing capabilities from partner and leading Observability provider, Integrated Research (IR). Key details of the…
December 9, 2024
In today’s digital landscape, security is more important than ever. As cyberattacks become increasingly sophisticated, passwords alone are no longer enough to protect sensitive user data. That’s where two-factor authentication (2FA) comes in—adding an extra layer of security by requiring users to provide a one-time…
November 25, 2024
According to Gartner , quality Customer Experience (CX) is the most critical component of a Communications Platform as a Service (CPaaS) deployment. But what does it look like when your CPaaS vendor falls short on CX? This article explores the detrimental impacts of poor CX with a CPaaS vendor and how Voxology's…
August 19, 2024
In our era of remote work and digital engagement, telephone town halls have reemerged as a powerful tool for connecting with your constituents, employees, customers or any group of stakeholders. Modern telephone town hall providers offer robust and feature-rich platforms to facilitate these virtual town hall meetings…
July 18, 2024
Hi All! We have several new features and enhancements that are now available in our API and Portal. RELEASE NOTES // June 2024 Microsoft Teams Direct Routing // New Product! Integration with Microsoft Teams Phone System is now available on Voxology SIP Trunks. Teams Direct Routing is the most cost effective way to…
June 27, 2024
#release-notes
We are delighted to announce that Voxology has been awarded the Channel Vision Visionary Spotlight Award for SIP Trunking! This recognition highlights our commitment to delivering cutting-edge communication solutions that require little to no fuss, making advanced telecom capabilities accessible and efficient for…
Effective communication is a cornerstone of success in today’s fast-paced and highly competitive business environment. Advanced voice capabilities for the modern Communication Platform as a Service (CPaas), including APIs for services such as emergency/E911 calling, call scoring, contact center (CC) operations, audio…
June 16, 2024
Comparing Programmable Voice Providers How do you know which Programmable Voice provider is the best fit for you? Most CPaaS products are foundationally similar. You can expect them to offer a REST API to initiate calls and provision new numbers as well as a method to programmatically control what happens once a call…
June 4, 2024
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