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Telephone Cable Stranding Machine | 1922

Is Your Contact Center Your Biggest Security Blind Spot?

As a security or compliance leader, you've secured the network, hardened your applications, and trained your employees to spot phishing from a mile away. But what if your greatest vulnerability isn't your firewall or your inbox, but your "1-800" number? A Telephony Denial-of-Service (TDoS) attack that overwhelms your…

August 23, 2025

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Observability & Testing: Why Your UC/CC Platform Needs Both

For modern Unified Communications and Contact Center (UC/CC) platforms, quality assurance requires a powerful duo: observability and end-to-end testing . It’s not an "either/or" choice. One tells you why a problem is happening, and the other validates what the user is actually experiencing. To achieve excellence…

August 23, 2025

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Are You Flying Blind? Why Your Contact Center Might Be Closed When You Think It’s Open

As a contact center leader, you live and breathe by your metrics: Service Level, FCR, AHT, CSAT. You’ve invested heavily in a complex technology stack and a talented team of agents to meet your goals. But what happens when a customer tries to call you and can’t get through? For them, you’re simply closed for business…

August 23, 2025

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Release Notes // May 2025

Hi All! We have several new features and enhancements that are now available in our CPaaS Portal. PORTAL // New Features & Enhancements 1. 10DLC BYO Campaign Service Provider // Now available in the Portal While Voxology has supported a BYO CSP model for 10DLC registration for a while, now users can add their CSP…

May 7, 2025

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From Chaos to Confidence

How CX Testing Transformed an IT Engineer's Life Imagine this: It’s late on a Friday evening, and Mark, an experienced IT engineer, is staring at his monitor, heart sinking with every passing minute. His team has just deployed a new IVR (Interactive Voice Response) feature designed to simplify customer payments. What…

January 1, 2025

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Why CX Testing Is Essential

Customer experience (CX) is the backbone of any successful business, and your Contact Center or IVR is often a customer’s first point of entry. The importance that your customer communication systems work as expected cannot be overstated. Despite that, many companies wait until after a major (and sometimes very costly…

December 31, 2024

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Press Release // Voxology Acquires IR's CX Testing Solutions

Voxology Acquires IR's Testing Solutions to Enhance Customer Experience Testing DENVER, CO, Dec. 9, 2024 – Voxology , a Communications Platform as a Service (CPaaS), today announced it has acquired testing capabilities from partner and leading Observability provider, Integrated Research (IR). Key details of the…

December 9, 2024

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The Power of a Verify API for Two-Factor Authentication (2FA)

In today’s digital landscape, security is more important than ever. As cyberattacks become increasingly sophisticated, passwords alone are no longer enough to protect sensitive user data. That’s where two-factor authentication (2FA) comes in—adding an extra layer of security by requiring users to provide a one-time…

November 25, 2024

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Impacts of poor CX with your CPaaS vendor

According to Gartner , quality Customer Experience (CX) is the most critical component of a Communications Platform as a Service (CPaaS) deployment. But what does it look like when your CPaaS vendor falls short on CX? This article explores the detrimental impacts of poor CX with a CPaaS vendor and how Voxology's…

August 19, 2024

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Telephone Town Hall Best Practices

In our era of remote work and digital engagement, telephone town halls have reemerged as a powerful tool for connecting with your constituents, employees, customers or any group of stakeholders. Modern telephone town hall providers offer robust and feature-rich platforms to facilitate these virtual town hall meetings…

July 18, 2024

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