Release Notes // February 2022
February 24, 2022 // Release Notes
Hi All! Several new features and enhancements are now available in our API and Portal.
RELEASE NOTES // February 2022
PROGRAMMABLE VOICE // New Features & Enhancements
1. Call Transcription // New Service
Voxology’s new Call Transcription service enables you to easily transcribe audio from any phone call placed or received via the Programmable Voice API. The complete transcript for all transcribed calls is sent to a user-defined webhook URL, but developers have the option to receive additional webhooks in real-time as each utterance is transcribed.
Using Voxology’s new TRANSCRIBE call flow action, phone communication can now be analyzed to help businesses with compliance, improve customer service, and create insights into communication effectiveness. With real-time transcription, machine learning can more easily be applied to develop communications-related artificial intelligence.
Learn more here: Call Transcription Getting Started Guide
2. STIR/SHAKEN Support
STIR/SHAKEN, or SHAKEN/STIR, is a technology framework consisting of a suite of protocols designed to reduce fraudulent robocalls and illegal phone number spoofing. As of June 2021, Voxology has implemented the STIR/SHAKEN protocols for caller ID authentication on all calls placed or received through our platform. The verification status and attestation level are available for inbound calls so developers can make business decisions around which calls to accept. The stir_shaken_status parameter is included in Voxology callbacks and the new $stirShakenStatus native constant can be accessed in your JSON callflows.
To achieve the highest available attestation on outbound calls, “A”, calls must either be placed from phone numbers provisioned through Voxology or from verified caller IDs. See our next section for a new way to verify your caller IDs.
Learn more here: https://voxolo.gy/api-reference/#stir-shaken-status
For more information on STIR/SHAKEN, see our blog post: What is STIR/SHAKEN
3. Caller IDs // New Verification Method
In order to help our customers automate the caller ID verification process, we’ve added a new way to verify your caller IDs. The new “transfer” verification type allows you to accept an automated call from Voxology (to your caller ID) and then transfer it back to Voxology via SIP. A successful transfer back to Voxology flags your caller ID as verified and gives you A-level attestation on the Voxology platform.
Each caller ID has a new verification object which shows the verification type, the prefix of the number the verification call will be placed from, and the SIP address to transfer the call back to if the “transfer” verification type is being used.
Learn more here: https://voxolo.gy/api-reference/#verify-caller-id
PORTAL // New Features & Enhancements
1. Caller IDs // New Verification Method
We’ve added a new way to verify caller IDs in the Portal. The new “Transfer” verification type allows you to accept an automated call from Voxology (to your caller ID) and then transfer it back to Voxology via SIP. A successful transfer back to Voxology flags your caller ID as verified and gives you A-level attestation on the Voxology platform.
To get started, go to the Manage Caller IDs page and add your new Caller ID with the “Transfer” verification type:
Then, click the corresponding blue “Verify” button to get important details about how to program your caller ID. Finally, once you’ve programmed your caller ID (in your number’s telecom provider’s system) to transfer the call from our system back to the SIP address provided by the Portal, simply click the “Call” button and we’ll send out the verification call.
Get started here: https://portal.voxolo.gy/v1/phone-numbers/caller-ids
Thanks,
The Voxology Team