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Telephone Cable Stranding Machine | 1922

What To Look For In A CPaaS // Features

Finding an edge over competitors is a major priority for any company, whether you’re a household name or a startup. Maximizing telecom functionality as a way to increase revenue through sales process optimization, while simultaneously reducing frivolous spend on hosting your own telecom infrastructure, is often an…

September 22, 2021

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What To Look For In A CPaaS // Product Design

According to Gartner, “By 2023, 90% of enterprises will leverage API-enabled CPaaS offerings as a strategic IT skill set to enhance their digital competitiveness.” A projected 70% increase from 2020. The question isn’t should you make the switch to a CPaaS, but when you do , do you know what to look for? In this…

September 9, 2021

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What To Look For In A CPaaS // Support

In the early 2000s, Jimmy Fallon played a recurring character, Nick Burns, on Saturday Night Live . The skit was called “Your company’s computer guy”. The character was extremely rude and belittled his coworkers every time they needed help with their computers. It was hilarious, and, for a lot of companies…

August 20, 2021

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Optimize Your Communications By Reducing Complexity

The Law of Conservation of Complexity (aka Tesler’s Law) states that “every application has an inherent amount of irreducible complexity. The only question is: who will have to deal with it-- the user, the application developer, or the platform developer.” Because some degree of complexity is unavoidable, the question…

August 4, 2021

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Release Notes // July 2021

Speech Recognition and MMS are now available for general use in our API. Not only will you be able to find new, available phone numbers that have the MMS capability, you can also activate MMS on many (if not all) of your preexisting toll-free and local phone numbers. Please let us know if you have any questions. We…

July 14, 2021

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SMS Alerts: Automating Modern, Timely Communications

SMS alerts are text messages sent in both urgent and time-sensitive situations. Alerts may be automated and sent in bulk, like during an emergency situation, or sent as individual messages. Automated alerts are a powerful business, logistics, and communication tool that delivers easy business wins while better engaging…

June 30, 2021

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What Is Phone Number Information Lookup

A Phone Number Information Lookup API allows you to look up details about a phone number with a simple request. You can specify a phone number and the type of information you are looking for, and the request will return the underlying data virtually instantly. Once a request is made, the information is parsed and…

June 24, 2021

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Enhance CX By AI-Enabling Your Contact Center

The way contact centers leverage technology has changed in recent years. Of course, as the tech landscape continues to evolve and advance, companies are always updating their tools to keep up. However, in the past, automation was thought of primarily as a tool to save time and money. Now, the focus has shifted to how…

June 16, 2021

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What Is A2P 10DLC

A2P 10DLC stands for Application to Person Ten Digit Long Code. This new industry development allows businesses to achieve higher text message (SMS) deliverability rates and throughput using a traditional, US local phone number (long code). A2P SMS communications were originally limited to 5-6 digit short code numbers…

June 8, 2021

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Call Masking 101

What is Call Masking? Call Masking (aka Call Anonymization) uses proxy phone numbers, provided by a CPaaS like Voxology, to keep caller identity anonymous and prevent fraudulent use of sensitive information. In a world where data security and personal privacy are of utmost importance, Call Masking ensures anonymity and…

May 25, 2021

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