The Expansion of the Telephone | 1910s
Prevent Digital Meltdowns at Peak Traffic
Whether you're migrating to the cloud, deploying a new platform, or upgrading your systems, you need to know your environment can handle peak traffic from day one. StressTest is a cloud-based performance testing service that gives you deep insight into your UC and Contact Center's breaking points. We test the entire end-to-end journey—from the PSTN and SBCs to your IVR, and call routing—to uncover weaknesses that component-level testing can't see.
Why Performance Testing is Critical
95%
of load tests identify serious, customer-impacting issues before they reach production
$5,600+
Average cost of IT downtime per minute, according to Gartner
40%
of performance issues are caused by configuration errors that only appear under load
Why "Healthy" Systems Suddenly Fail
In a modern contact center, your success depends on a complex ecosystem of carriers, cloud providers, and software vendors all working in perfect harmony. The problem? A system that works perfectly under normal traffic can still have hidden vulnerabilities. These issues—like misconfigured network paths, improperly provisioned carrier trunks, or third-party API limits—often lie dormant until a sudden surge in traffic triggers a catastrophic, system-wide failure. StressTest is designed to uncover these hidden breaking points before they impact your customers.
From Uncertainty to Assurance
Go Live with Confidence
Use outside-in, end-to-end performance tests to ensure your customers' experience will be exceptional.
Verify Capacity & Stability
Ensure your systems are properly provisioned and correctly configured to handle peak traffic conditions.
Verify Your CCaaS Provider
Independently validate your cloud provider's infrastructure is configured to handle your specific peak traffic demands. Don't just trust—test.
Ensure Graceful Degradation
Test beyond your expected peak to understand *how* your system fails, allowing you to design effective fallback strategies during an outage.
Built for the Teams on the Front Line
Contact Center Managers
Protect your KPIs. Proactively find and fix the technical issues that cause high abandonment rates, low CSAT scores, and agent frustration.
Contact Center Architects
Validate complex call flows, third-party integrations, and new technology deployments in a pre-production environment to guarantee a flawless rollout.
Network Administrators
Stop guessing at network capacity. Use real-world traffic simulation to validate SIP trunk and SBC capacity, ensuring flawless performance during peak call volumes.
Are You Prepared for the Inevitable Surge?
Your contact center traffic is never predictable. StressTest helps you prepare for the moments that create the most risk.
Seasonal Peaks
New Product Launches
Marketing Campaigns
Unexpected Disruptions
StressTest Features
Performance Reporting
Real-Time Reporting
End-to-End Testing
Control Concurrent Channels
Call Recording on Every Call
Latency Measuring
DTMF Testing
Speech Rec Testing
Voice Quality Testing
Queue & Transfer Logic
Test SIP or PSTN Endpoints
Telecom Experts
How It Works
1. Prepare a Test Strategy
Our expert solutions team works with you to design a performance test strategy customized to your environment and business goals.
2. Generate Real-World Traffic
Under your control, we generate thousands of concurrent Virtual Customer™ calls that interact with your platform just like real users would.
3. Gain End-to-End Insight
Leverage detailed, real-time data, network performance metrics, and deep system troubleshooting to see how your entire environment responds under stress.
4. Operate with Confidence
With a clear understanding of your system's performance and stability, you can have assurance you are ready to exceed customer expectations.
The Cloud Scalability Myth
You've migrated to a leading CCaaS platform, but the reality is you've implemented a complex ecosystem. Your system is only as scalable as its weakest link.
Configuration Errors
A single misconfigured timeout for a data dip in your IVR can cause a cascade of failures under load, even though the individual platforms are healthy.
Integration Bottlenecks
Your CCaaS vendor might handle 10,000 calls, but can your CRM or payment gateway API? StressTest finds the true bottleneck in your multi-vendor chain.
Licensing and Throttling
You can hit artificial API or licensing ceilings long before you exhaust any real infrastructure capacity, causing unexpected failures.
Don't just trust your cloud vendors. Verify your entire ecosystem is ready for peak demand.Learn More About Cloud Scalability
Platforms We Test
We test many of the world's largest communications deployments, around the world.
and more...
Complete Your CX Assurance Strategy
StressTest ensures you are ready for the moments that matter most. For day-to-day peace of mind, our HeartBeat monitoring service provides continuous, 24/7 validation of your customer experience.
StressTest
Validate performance and stability for peak events, migrations, and new technology deployments.
HeartBeat
Continuously monitor your production environment to find and fix issues before they impact your customers.
Learn More About HeartBeat