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Release Notes // July 2022

Hi All! Several new features and enhancements are now available in our API and Portal. RELEASE NOTES // July 2022 PROGRAMMABLE VOICE // New Features & Enhancements 1) Call Recording // List/View Recordings new property and search parameter - type A new search parameter is now available in the List Recordings method…

July 14, 2022

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What Is CNAM?

CNAM (Caller ID Name) is a telecommunications feature that enables the name registered to the phone number of the calling party to be displayed on the receiving party’s device. In analog networks, the Caller Name can be up to 15 alphanumeric characters, including spaces. Authoritative CNAM data is stored in databases…

July 14, 2022

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Benefits of a Phone Number Lookup API

The Voxology Phone Number Information Lookup API goes beyond the basic functionality of caller id name (CNAM), delivering valuable insight on local, toll-free and international phone numbers, such as the underlying: carrier name, line type (landline, mobile, voip), location, rate center, and even who the number belongs…

July 1, 2022

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Should You Build a Virtual AI Assistant, or just a well-designed, Speech-Enabled IVR?

Customer expectations have evolved as technology has brought the world to their fingertips. The days of it being acceptable for a business to be open 9-5 are long gone. We now assume companies should be available 24/7/365 by phone for all customer service and most self-service activities. If your business is…

June 16, 2022

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Achieving Harmony With Communications

When we think about harmony in a business setting, we might assume it means that two or more people or businesses are perfectly aligned — not only in their goals but in the execution of the complex processes it may take to accomplish those goals. True harmony happens when people with different sounding voices are…

May 9, 2022

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Press Release // Voxology Acquires Capalon

Voxology Acquires Capalon Communications to Expand Capabilities and Product Offering NEWPORT BEACH, CA, April 29, 2022 – Voxology , a Communications Platform as a Service (CPaaS) announced today that it has acquired Capalon Communications’ hosted PBX business. Capalon is a boutique supplier of high tech, high touch…

May 2, 2022

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The Difference Between UCaaS and CPaaS

The communications world is now full of “as a service” options. In the end, the traditional lines between UCaaS and CPaaS have gotten very blurry. UCaaS stands for “Unified Communications as a Service” and is, generally, a one-size-fits-all option for cloud communications. Think of it as a turnkey option for your…

April 27, 2022

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Enterprise Communications Reimagined // The Costs

How non-traditional carriers are changing the communications landscape for the Enterprise. Usage-based vs Commit Traditional carriers want to lock you into a multi-year deal, not because it’s better for you, or because it guarantees you great service, but rather because it’s simply better for their bottom line. It’s an…

April 19, 2022

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Enterprise Communications Reimagined // Business Continuity

How non-traditional carriers are changing the communications landscape for the Enterprise. Telecom Business Continuity Don’t panic. Two words made famous by Douglas Adams a few decades ago and, thanks to the user-friendly power of the modern CPaaS, they now ring true when it comes to telecom business continuity and…

March 16, 2022

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Enterprise Communications Reimagined // The Experience

How non-traditional carriers are changing the communications landscape for the Enterprise. Customer Disservice Service reliability, transparent pricing, and excellent customer service top our customers’ wish lists for what makes a great telecom carrier. The traditional carriers have, for decades, offered a version of…

February 24, 2022

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